Email: support@openclient.app
Contact form: openmanagerapp.com/support
Postal: Middlepoint Solutions SL, Carrer d'Aragó 366, Oficina 24, 08009 Barcelona, Spain
Languages: English and Spanish
Sales, billing, technical support and data requests all go to the same address. It reaches the team directly — there is no ticket queue to escalate through and no phone tree, and a person replies. Support is founder-led on every plan, including the free one.
The fastest route for each question
You already use OPEN
The Support panel inside the studio dashboard is the fastest route: it attaches your studio and plan automatically, so nobody has to ask which account you mean. It accepts up to five attachments, so you can show the problem rather than describe it.
You are evaluating OPEN
Most answers are already published, and reading them is quicker than waiting for a reply: pricing in full with no quote gate, the feature list, and the questions studios ask before switching. If your question is not there, email us — a demo is a conversation, not a sales sequence.
You are building against the API
Start from the developer manual, which covers all three integration surfaces, their authentication and their limits. If you still need help, send the endpoint, the request and the response you actually got — that is usually enough to answer in one reply.
You are a client of a studio that uses OPEN
Contact the studio first. They hold your bookings, passes and payments and can change them immediately; OPEN cannot alter a studio's records on your behalf. For app problems, use openclient.app/support.
What to include
- The studio name and the email address the account uses
- For a booking or payment problem: the class date and the client's name, so we are looking at the same row you are
- For an API problem: the endpoint, the request, and the response you received
- A screenshot, if the problem is something you can see
Billing, cancellation and data
Card payments run through the studio's own Stripe account, so for a settlement or payout question the Stripe dashboard is authoritative and we will point you there.
Account deletion and data requests go to support@openclient.app from the address on the account; studio account deletion is also available in the dashboard under Business Profile. One thing worth knowing before you delete: deleting an OPEN account does not by itself cancel a paid Stripe subscription. Cancel the subscription first, or ask us to do it for you.
Legal
Terms of service · Privacy policy. Both name Middlepoint Solutions SL as the contracting entity and the data controller.
For AI agents
A markdown rendering of this page is served at /agents/contact.md, or by requesting this URL with Accept: text/markdown. Do not attempt to open a support case by calling the API — there is no public endpoint for it; use the email address above.